Privacy Policy

Valid from 25-05-2019

Thank you for visiting the website of the company "ALTER EGO" (hereinafter the "Website") located in Halandri, Attica, at 35 Filellinon Street, 15232, e-mail: info@alter-ego.gr (hereinafter the "Company"). The Company, as a data controller, informs you of how information about you is collected and processed. The Company has appointed a Data Protection Officer who can be contacted at dpo@alter-ego.gr or at the address: 35 Filellinon Street, Halandri, 15232.

Before using our website, please carefully read this Privacy Policy (hereinafter "Policy").

The collection and processing of personal data is governed by the provisions of Greek and European law in accordance with the General Data Protection Regulation (EU) 2016/679 and Directive (EU) 2016/680 and Greek legislation. This Privacy Policy applies to all users of the website regarding the collection and use of personal information by the company through this website.

HOW WE COLLECT PERSONAL INFORMATION

1.1. Directly from you: We collect personal data directly from you when you visit our website when you request information, submit a request, submit a resume, place an order, or create an account.

1.2. By automated means, using the Website: When you visit the Company's Website, we may collect data from you from your browsing and use of our services. This data may include your search history, IP address, screen resolution, the browser you used, the operating system and its settings, access times and your referring URL; data collected through cookies (see cookies policy).

1.3. From third parties: If you connect or log in to www.alter-ego.gr through a third-party service (e.g., Facebook), the third-party service may send us information such as your registration information and profile from the above-mentioned service. This information varies and is controlled by that service or as authorized by you through your privacy settings on that service.

WHAT PERSONAL DATA WE COLLECT

When you visit the Website www.alter-ego.gr we collect the following personal data, which vary depending on the use of each visitor (contact request, CV submission, etc.):

1. Name

2. Surname

3. E-mail address (e-mail)

4. Telephone (mobile, landline)

5. Any information you include in the text of the contact form www.alter-ego.gr/gr/epikoinonia/

6. Information to be included in your CV

7. Browsing data such as but not limited to IP address, screen resolution, the browser you used, the operating system and its settings, your access times and reporting URL and data collected through cookies.

USE OF COOKIES

Our Website uses cookies or similar technologies to ensure the best possible user experience and to analyze trends, administer the Site, track users' browsing of the Site, and to gather demographic information about our user base. For more information about our use of cookies, please also read our cookie policy here.

PURPOSE OF PROCESSING

The purpose of the collection/processing of data is to support, promote and execute the contractual USE OF COOKIES
Our Website uses cookies or similar technologies to ensure the best possible user experience and to analyze trends, administer the Site, track users' browsing of the Site, and to gather demographic information about our user base. For more information about our use of cookies, please also read our cookie policy here.
relationship with our customers, to protect transactions and to inform customers about the services provided; to communicate with the user-customer and to send informative messages concerning the stages of the processing of the application and, in general, information about the services in which you have expressed an interest. In particular, we use your data to:

· To enable you to access and use the service we provide through our website.

· To respond to customer service requests.

· To send you non-marketing notifications and commercial communications,

· To enable us to identify and prevent instances of fraud, abuse, security incidents and other harmful activities and to conduct security investigations and risk assessments.

· To enforce the website terms of use and other policies.

· For the Company to comply with its legal obligations.

· To improve our services and enhance the user experience, for the purposes of monitoring, troubleshooting, and improving the functionality and quality of our online services and generally to optimize and adapt our online platform to your needs, making our website easier and more efficient to use.

LEGAL BASIS FOR PROCESSING

The legal basis for processing the Personal Data collected in accordance with the above is as follows:

1. Τhe processing of Personal Data is necessary for the performance of the contract between the user and ALTER EGO, specifically for the creation of your account and the provision of the requested services.

2. Τhe processing is necessary for the purposes of legitimate interests pursued by ALTER EGO or a third party. ALTER EGO will always balance your rights and interests in protecting your personal data against the rights and interests of ALTER EGO or those of the third party.

3. Processing is necessary to comply with a legal obligation to which ALTER EGO is subject (such as tax legislation).

4. Your consent for any processing required by applicable law (such as the use of cookies or the sending of personalized offers/advertisements).

The Company also reserves the right to regularly inform the registered user by telephone, mail, e-mail, mobile phone message (SMS) or any other appropriate means of communication to his/her contact details, legally obtained, about its products and services in the context of their commercial relationship (Article 11§3 of Law 3471/2006) and if the registered user does not object to this communication. This communication may include information about the services, communication for conducting research to improve the services provided to customers as well as other promotional activities of the company and to serve similar purposes.

RECIPIENTS OF PERSONAL DATA

For the data which are necessary for the fulfilment of each of the above processing purposes and within the scope of the responsibilities of each recipient, the recipients of the user-customer's data may be:

1. The competent employees of the company.

2. The competent employees of the company shall be the employees of the company.

3. External partners who provide accounting services, internet services, or other services necessary for the operation of the website and the performance of the company's services.

4. Associated or affiliated companies in the context of providing services directly related and relevant to the original purpose of collection and processing.

It should be noted that during the registration, access and/or processing of the user's personal data, the Company's employees and contractors fully comply with the provisions of the European General Data Protection Regulation 2016/679 as well as with the applicable Greek legislation and case law on the protection of personal data. The Company requires its employees, the maintainers of its website, as well as its third-party partners to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of the personal data of its visitors/registered users-customers that they process and possess and implement procedures for the management and processing of personal data in a lawful manner and protect them in accordance with the GDPR.

RETENTION TIME

We retain your personal data for the duration of our contractual relationship. The personal data we process is not retained for longer than is necessary for the performance of the contract and any services directly related to it:

a. Ιn the case of the provision of a service, for as long as necessary to complete the service and for a period of five years from the completion of the specific order and at least for as long as the relevant legal (tax or other) obligation.

β. In case you fill in the contact form or submit a request, your personal data are kept for as long as required for your service and for a period of two years after the completion of the procedure.

c. In case you submit your CV for evaluation for a job vacancy, for a period of two (2) years, in case your application is not successful. Please note that you can update your data by sending an e-mail to info.@alter-ego.gr. You can also inform us at any time that you no longer wish us to keep your data (CV) by sending a relevant e-mail to info@alter-ego.gr, in which case your data will be deleted.

We will also retain personal data:

· to the extent required by law (for example, to comply with tax legislation)

· to comply with legal proceedings (any ongoing or future legal proceedings)

· to secure, exercise or defend our legal rights, the personal safety of our users and the public.

In addition, some necessary personal data concerning your transactional relations with the company as well as information about the processing of your data may remain as information about the client user to ensure the proof of the lawfulness of the processing of his/her data by the company and to safeguard the legal claims of the parties.

TECHNICAL AND ORGANISATIONAL PROTECTION MEASURES

The Company, the processors on its behalf and its contractors / fulfilment assistants shall implement appropriate technical and organizational measures to protect as far as possible the personal data against accidental or unlawful destruction or loss, alteration, unlawful disclosure, or access and, in general, unlawful processing, as well as to ensure the possibility of restoring the availability and access to them. These measures shall aim to ensure a level of security appropriate to the risk to which the data in question may be exposed, considering the nature and sensitivity of the data, the evolution of technology, the cost of implementation and the nature, scope, context and purposes of any specific processing, while implementing procedures for the regular testing, assessment and evaluation of the effectiveness of these technical and organizational measures.

YOUR RIGHTS:

Under the GDPR (Articles 12-22) you have the following rights:

• You have the right to obtain information about your personal data that we have stored at any time, in accordance with applicable law and free of charge. We may ask for proof of your identity before providing you with this data. In some cases, we may not be able to allow access to certain personal data. For example, if your personal data is related to personal data of other individuals or for legal reasons. In these cases, we will explain why you cannot obtain this data.
• You have the right to request the correction - updating of your data and ALTER EGO S.A. will proceed to their immediate correction.
• You have the right to request the deletion of your personal data. However, in certain cases where applicable legal and tax obligations require mandatory data retention, the deletion of data may be prohibited.
• You have the right to request that ALTER EGO S.A. cease processing your personal data. However, in certain cases where applicable legal and tax obligations require mandatory data processing, your request may not be granted.
• You have the right to request the restriction of the processing by ALTER EGO S.A. of your personal data. However, in certain cases where applicable legal and tax obligations require a specific type of data processing, your request may not be accepted.
• You have the right to request the transfer of your personal data to another body/organization. However, in some cases, due to legal and tax obligations of ALTER EGO S.A., your request may not be accepted.

To exercise the above rights or if you have any questions about the privacy policy or if you need assistance in exercising or understanding your privacy options, please contact our privacy team at dpo@ alter-ego.gr or write to us at: 35 Filellinon Street, Halandri,15232. In case of exercise of one or more of the above-mentioned rights, we will take all possible measures to satisfy the request within a reasonable time, but no later than one (1) month from the submission of the request and its identification. This time limit may be extended by a maximum of two (2) more months if the request is complex or there are many requests. The minimum necessary of his/her personal data will be kept, to safeguard the legitimate interests of the company.

Finally, each user has the right to submit a query to the Company regarding the way his/her personal data is processed and protected, and if he/she considers that any of his/her rights are violated, he/she has the right to complain to the Personal Data Protection Authority ( http://www.dpa.gr/, Kifissias 1-3, P.C. 115 23, Athens, 210 6475600).

ADOLESCENTS

You should be aware that the content and services on this Website are not intended for children under the age of 16. No Personal Data should be submitted to the Company through the Website by visitors under the age of 16. If it comes to our attention that a user under the age of 16 has submitted Personal Data without the express consent of the person exercising parental authority, we will immediately, upon notification or request, delete such data in accordance with our Company's deletion policy.

CHANGES IN THE PERSONAL DATA PROTECTION POLICY

The Company may amend this Policy. Please check the Effective Date at the beginning of the Policy to see when it was last revised. Any revision will become effective as soon as we post the revised Policy.

If we make material changes to this Policy that expand our rights to use the Personal Data we have already collected from you, we will notify you and provide you with a choice about the future use of that data.